About daduku

Service availability

Our daduku platform and all services offered—sportsbook, live casino, slots, esports markets—are available only in jurisdictions where online gaming and wagering are permitted under applicable local law. We do not operate globally or uniformly across all regions. Instead, we maintain a compliance-first approach: we verify user jurisdiction during account registration and conduct ongoing monitoring to ensure our services remain available only where legally permitted. The legal status of online gaming varies significantly by country, state, and locality. Some jurisdictions explicitly permit and regulate online gambling; others prohibit it entirely; others operate in regulatory grey areas. Daduku does not identify specific jurisdictions as legal or illegal. Rather, we rely on user attestation during account setup and third-party geolocation data to assess service eligibility. If we determine that a user is accessing daduku from a prohibited jurisdiction, we reserve the right to suspend the account, freeze associated balances, and initiate refund procedures in compliance with local law. Our compliance team monitors for signs of jurisdiction circumvention (e.g., VPN usage, proxy access) and may request additional verification if suspicious activity is detected. We work closely with our acquiring banks and payment processors to enforce geographic restrictions at the transaction level, meaning blocked jurisdictions may not be able to initiate deposits. Users in regions where we have suspended service receive notification and guidance on how to withdraw any remaining balance. We encourage users to contact our support team if they are uncertain whether daduku services are available in their location—our compliance team will provide accurate information based on current legal frameworks.

Account eligibility

Eligibility to open and maintain a daduku account is determined by the laws applicable to your jurisdiction. We do not impose a single fixed age requirement globally because legal gaming ages vary widely—some jurisdictions permit gaming at age 16, others at 18, others at 21 or higher. During account registration, you attest that you meet the minimum age and other eligibility criteria established by your local gaming regulator or applicable law. You also confirm that you are not a resident of a jurisdiction where online gaming is prohibited. We verify your eligibility through identity documents (Indonesian KTP, national ID equivalent) and cross-check your information against fraud and sanctions databases. Applicants found to be ineligible—due to age, jurisdiction, or other legal barriers—will have their account creation declined, and any deposits will be refunded. If you open a daduku account and later become ineligible (e.g., due to a change in local law or relocation to a prohibited jurisdiction), you are responsible for notifying us immediately. Continued access after becoming ineligible may result in account suspension and fund forfeiture. We do not offer account controls, account preferences, or mandatory cooling-off periods as part of our standard account features, because such tools are not universally mandated by law and may not align with all jurisdictions' regulatory frameworks. Users concerned about their gaming activity are encouraged to contact our support team for case-by-case guidance on account management options. Accounts found to be held by individuals under the legal age for gaming, or ineligible under their local jurisdiction, will be permanently closed and any associated balances forfeited.

Local-law responsibility

Users are solely and entirely responsible for determining whether access to daduku and participation in all offered services comply with the laws, regulations, and ordinances of their own jurisdiction. Daduku does not provide legal advice and cannot assess the legality of our services for your specific location. Online gaming law is complex and varies dramatically by region. What is explicitly legal in one jurisdiction may be prohibited or restricted in another. In Indonesia, regulations differ by province and municipality, and enforcement practices vary. Before you create a daduku account, deposit funds, or place any wagers or bets, you must independently verify that doing so complies with applicable law in your location. We strongly recommend consulting a qualified lawyer licensed in your jurisdiction if you have any doubt about the legality of online gaming in your area. By creating a daduku account and depositing funds, you represent that you have conducted this verification and that your access and use of our platform complies with all applicable laws. Daduku assumes no liability for legal consequences—including fines, sanctions, or criminal penalties—arising from user access to our platform from a jurisdiction where such access is prohibited or restricted by law. If your jurisdiction changes its laws or enforcement practices regarding online gaming, and access becomes prohibited, you must cease use of daduku immediately and notify us for account closure and fund withdrawal. Continued access after a jurisdiction prohibition may expose you to legal risk for which daduku is not responsible.

Data and privacy scope

We collect personal data from daduku users for account creation, identity verification, payment processing, fraud prevention, and regulatory compliance. Data collected during registration includes your legal name, date of birth, national ID number (KTP for Indonesian users), residential address, phone number, email address, and banking information. During identity verification (KYC), we request photographic copies of your ID card, a recent utility bill or government-issued address document, and a selfie of you holding your ID for facial verification. This data is used to confirm your identity, verify your age and eligibility, and comply with anti-money-laundering (AML) regulations applicable to our operations. We store all personal data in encrypted databases with restricted access and do not share your data with third parties except as legally required (e.g., for regulatory reporting, law enforcement requests, or payment processing). Your full privacy rights and our data-handling practices are detailed in our privacy policyYou have the right to request access to your personal data, request correction of inaccuracies, and request deletion of your data subject to legal and regulatory retention requirements. Data requests can be submitted via your daduku account settings or by contacting our support team. We process such requests within 30 days where legally permissible. Note that certain data must be retained for regulatory compliance, AML investigation, and fraud prevention even after account closure, and those retention periods may extend for several years.

Contact for legal inquiries

Users with legal questions, compliance concerns, account disputes, or inquiries regarding service availability should contact daduku support through the "Help" section in their account dashboard or via email to our support team. Our support staff provides assistance in English and Indonesian during standard business hours (Monday–Friday, 09:00–18:00 Jakarta time, excluding Indonesian national holidays). Response times are typically 2–4 hours for routine inquiries and up to 24 hours for complex matters during business hours. For out-of-hours or urgent matters, you may submit a support ticket, which will be escalated and reviewed the following business day. Legal and compliance-specific inquiries should be marked as such in your support ticket subject line; these are routed to our legal team and may take up to 5 business days for a formal response. For data protection or privacy concerns, include "PRIVACY REQUEST" in your subject line; these inquiries are routed to our data protection officer and processed within 14 days. If you believe daduku has violated applicable law or your rights as an account holder, you can file a formal complaint through our support portal; we investigate complaints and provide a written response within 15 business days. Users may also escalate unresolved matters to their local regulatory authority or consumer protection agency if one exists in their jurisdiction. Daduku will cooperate fully with any official inquiry, investigation, or legal proceeding initiated by government authorities.